Southwest Airlines

The icy weather has caused hundreds of flights into or out of North Texas to be canceled.

Southwest Airlines CEO Bob Jordan looked to reassure investors during an earnings call Thursday that the Dallas-based airline is making the adjustments needed to ensure that the meltdown in December will never happen again.

The U.S. Transportation Department said Wednesday it is investigating whether Southwest Airlines deceived customers by knowingly scheduling more flights in late December than it realistically could handle.

American Airlines gave more proof Thursday of the recovery in air travel, posting a better-than-expected profit for the fourth quarter, while Southwest Airlines lost money because of massive flight cancellations last month.

The Dallas-based carrier agreed to give some of its dispatched workers 17% pay raises and scheduling improvements.

The Dallas-based airline said it will pay some of its pilots and flight attendants “gratitude pay" for working during the Christmas travel meltdown.

After his story aired on FOX 4, Dan Dunham received a very detailed personal update with information specific to his case about getting reimbursed for thousands of dollars in extra travel expenses after being stranded by the Southwest Airlines outage in December.

The Southwest Airlines Pilots Association is calling for a vote on a strike beginning in May. That would give passengers enough time to book elsewhere for spring and summer travel.

For Dan Dunham of Plano, a trip to the 50th anniversary of the Immaculate Reception game with his son was supposed to be a real touchdown. Instead, it was littered with interference.

In court documents, shareholders claim that "Southwest Airlines continuously downplayed or ignored the serious issues with technology it used to schedule flights and crews, and how it stood to be affected worse than other airlines in the event of inclement weather."

Most Southwest Airlines customers have been compensated for last month’s system meltdown. But the carrier still must answer to shareholders about what went wrong.

Southwest Airlines anticipates a money-losing fourth quarter after a winter storm and technology meltdown led to nearly 17,000 canceled flights and stranded hundreds of thousands of holiday travelers.

Customers got an email from the company apologizing, saying it is processing refunds and reimbursement requests. Affected passengers were also given 25,000 Rapid Rewards points. Some say that's not enough.

A Southwest Airlines passenger is suing the company after last week's nationwide travel meltdown.

Southwest Airlines has only canceled 39 flights across the country for Friday. That’s a huge improvement over the past few days when thousands of flights were scrubbed.