Southwest Airlines: Most customers have been refunded for Christmas travel meltdown
Most Southwest Airlines customers have been compensated for last month’s system meltdown. But the carrier still must answer to shareholders about what went wrong.
Most Southwest Airlines customers have been compensated for last month’s system meltdown. But the carrier still must answer to shareholders about what went wrong.
Promotions, not job cuts, follow Southwest Airlines holiday chaos
Southwest announced five promotions to help with operations. The airline canceled thousands of flights in late December because of a winter storm.
Southwest announced five promotions to help with operations. The airline canceled thousands of flights in late December because of a winter storm.
Southwest’s strong 2022 rebound soured by holiday debacle
Southwest Airlines anticipates a money-losing fourth quarter after a winter storm and technology meltdown led to nearly 17,000 canceled flights and stranded hundreds of thousands of holiday travelers.
Southwest Airlines anticipates a money-losing fourth quarter after a winter storm and technology meltdown led to nearly 17,000 canceled flights and stranded hundreds of thousands of holiday travelers.
Southwest Airlines cancellations: Dallas-based carrier offers 25,000 reward points to affected travelers
Customers got an email from the company apologizing, saying it is processing refunds and reimbursement requests. Affected passengers were also given 25,000 Rapid Rewards points. Some say that's not enough.
Customers got an email from the company apologizing, saying it is processing refunds and reimbursement requests. Affected passengers were also given 25,000 Rapid Rewards points. Some say that's not enough.
Southwest Airlines passenger sues airline for failing to offer 'prompt refunds' after travel meltdown
A Southwest Airlines passenger is suing the company after last week's nationwide travel meltdown.
A Southwest Airlines passenger is suing the company after last week's nationwide travel meltdown.
Southwest gifts 25,000 bonus points in apology for holiday travel disruptions
“We disrupted many of our customers’ travel and holiday plans, and for that, we are truly sorry,” a spokesperson for Southwest told FOX.
“We disrupted many of our customers’ travel and holiday plans, and for that, we are truly sorry,” a spokesperson for Southwest told FOX.
Nashville airport apologizes for 'unfortunate incident' with police threatening to arrest Southwest passengers
Southwest has issued apologies to customers over thousands of flight cancelations and travel disruptions.
Southwest has issued apologies to customers over thousands of flight cancelations and travel disruptions.
Southwest Airlines resuming normal operations after Christmas week meltdown
Southwest Airlines has only canceled 39 flights across the country for Friday. That’s a huge improvement over the past few days when thousands of flights were scrubbed.
Southwest Airlines has only canceled 39 flights across the country for Friday. That’s a huge improvement over the past few days when thousands of flights were scrubbed.
Southwest Airlines hopeful to be back on track Friday after another day of cancellations Thursday
Southwest Airlines canceled more than 2,300 flights nationwide on Thursday, including nearly 200 at Love Field, but the Dallas-based airline is hopeful things will be back to normal on Friday.
Southwest Airlines canceled more than 2,300 flights nationwide on Thursday, including nearly 200 at Love Field, but the Dallas-based airline is hopeful things will be back to normal on Friday.
Flight cancellations for Southwest Airlines likely to continue next several days
Large-scale cancellations will continue for a fourth day as Southwest Airlines digs itself out of the massive hole it created.
Large-scale cancellations will continue for a fourth day as Southwest Airlines digs itself out of the massive hole it created.
Southwest Airlines chaos: Police threaten to arrest stranded passengers waiting to rebook canceled flights
Another 2,500 flights are being pulled from arrival and departure boards Wednesday and more are expected throughout the day.
Another 2,500 flights are being pulled from arrival and departure boards Wednesday and more are expected throughout the day.
Dallas car rental companies, hotels cashing in on Southwest flight cancellations
Many stranded Southwest passengers turned to rental car companies to get home.
Many stranded Southwest passengers turned to rental car companies to get home.
Southwest flight cancellation forces North Texas basketball team to drive 16 hours to Orlando tournament
The Lipan High School Lady Indians had their Monday flight to Orlando canceled, so they rented a few vans and hit the road.
The Lipan High School Lady Indians had their Monday flight to Orlando canceled, so they rented a few vans and hit the road.
Southwest Airlines dealing with sea of lost luggage, what you should do if you can't find your bag
Hundreds of bags sit waiting to be claimed at Dallas Love Field after mass Southwest Airlines cancellations at airports across the country. If your luggage is still lost because of a canceled flight, here’s what you should do.
Hundreds of bags sit waiting to be claimed at Dallas Love Field after mass Southwest Airlines cancellations at airports across the country. If your luggage is still lost because of a canceled flight, here’s what you should do.
Southwest Flight Cancelations: What you may not know about rebooking flights, lost luggage
The record snowfall caused major headaches for travelers this holiday season as thousands of flights were delayed or canceled across the country. Here's what you need to know from an expert about rebooking flights, getting compensated for missing luggage and more.
The record snowfall caused major headaches for travelers this holiday season as thousands of flights were delayed or canceled across the country. Here's what you need to know from an expert about rebooking flights, getting compensated for missing luggage and more.
American Airlines says it will cap fares for some cities amid Southwest's high rate of cancelations
"We’re doing our part to help get people where they need to be and we’re putting a cap on fares for select cities," American Airlines said.
"We’re doing our part to help get people where they need to be and we’re putting a cap on fares for select cities," American Airlines said.
Southwest Airlines CEO apologizes, 'optimistic' airline will be back on track before next week
"Our plan for the next few days is to fly a reduced schedule and reposition our people and planes," said Southwest CEO Bob Jordan. "We are optimistic that we will be back on track before next week."
"Our plan for the next few days is to fly a reduced schedule and reposition our people and planes," said Southwest CEO Bob Jordan. "We are optimistic that we will be back on track before next week."
Flight canceled? Can you get a refund? Here's how to find out if you're owed money
Staying calm and knowing your rights can go a long way if your flight is canceled. Here’s some advice from experts for dealing with a flight cancellation.
Staying calm and knowing your rights can go a long way if your flight is canceled. Here’s some advice from experts for dealing with a flight cancellation.
Southwest Airlines flight cancellations continue; USDOT to examine airline's role in holiday travel nightmare
The U.S. Department of Transportation will investigate what is now a travel nightmare for many people who tried to fly on Southwest Airlines over the Christmas holiday.
The U.S. Department of Transportation will investigate what is now a travel nightmare for many people who tried to fly on Southwest Airlines over the Christmas holiday.
Nearly 5,000 US flights canceled on day after Christmas
More than 4,800 flights within, into, or out of the U.S. have been delayed, as of Monday afternoon, according to FlightAware.
More than 4,800 flights within, into, or out of the U.S. have been delayed, as of Monday afternoon, according to FlightAware.