Southwest Airlines plane on the runway at Love Field in Dallas, TX. (Photo by: HUM Images/Universal Images Group via Getty Images)
DALLAS - Southwest Airlines is giving some of its employees a bonus for working during the holiday operational meltdown.
The Dallas-based airline said it will pay its pilots roughly $45 million in "gratitude pay."
Other employees including flight attendants will also receive additional pay.
Plano man out thousands of dollars in travel expenses after Southwest Airlines post-Christmas meltdown
For Dan Dunham of Plano, a trip to the 50th anniversary of the Immaculate Reception game with his son was supposed to be a real touchdown. Instead, it was littered with interference.
Last month, Southwest Airlines canceled thousands of flights following a winter storm that caused problems for its scheduling software.
The company is now refunding and reimbursing travelers, offering reward points as an apology, promoting executives and investing millions of dollars to upgrade the technology.
But the effort may be too little too late.
The Southwest Airlines Pilots Association is calling for a vote on its first-ever strike and shareholders have sued the carrier for "downplaying outdated technology."
Southwest Airlines pilots to vote on first-ever strike
The Southwest Airlines Pilots Association is calling for a vote on a strike beginning in May. That would give passengers enough time to book elsewhere for spring and summer travel.
Some unhappy travelers are also suing the company.
Southwest’s financial gains in 2022 were soured by the holiday debacle.