Verizon customers face frustrations during Frontier switch

With Verizon’s recent sale of its TV, internet and landline phone operations to Frontier Communications, customers have been left dealing with a not-so-smooth switch in services.

The folks at Frontier are sticking to their script saying they are aware of the problems some of their customers are having and are "completely committed to each customer's satisfaction." That is little solace to many customers who have been calling to report service outages and difficulty reaching customer service.

Here are a few things consumers need to keep in mind:

  • While this may be a new company, you are still bound to the terms of your old contract.
  • Frontier acquired your account in full under the same terms. So if you are thinking about making a switch, it's important that you first read the terms of any agreement you may have originally made with Verizon.
  • Not understanding any contractual obligation could result in penalties and fees if you switch or cancel without meeting the terms of your contract.

Many people have also reported issues paying their bills electronically.

Frontier representatives tell FOX 4 customers should not be concerned about any bills which were due during the transition period. The company is suspending all late fees for each account for the first month.

But that doesn't mean you shouldn't pay on time. It means if you have been having trouble processing your payment, you won't get penalized for it. It’s always a good idea to double check next month's bill to make sure that's the case.

Frontier is asking for those who need assistance to use the following contact information:

Residential Customer Service: 1-800-921-8101

Commercial Customer Service: 1-800-921-8102

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