Firefighter response to Forest Hills Apartments fire delayed by errors, city leader says

At 10:01 p.m. on April 19 when firefighters arrived at the Forest Hills Apartments in Northeast Dallas, flames were already shooting out of a second-floor unit. It turns out the 911 call had actually come in several minutes earlier at 9:52 p.m. So what happened in those roughly nine minutes? Here is what we have learned.