Three families were forced out of their apartments after raw sewage flooded their units on Sunday at the Parque Rio complex in Dallas.
The tenants said they were told there was no emergency maintenance service, so they were basically on their own until Monday.
Katrina tucker returned to her Dallas apartment from Sunday service to find the raw sewage flowing into her first-floor unit.
“My son walked into his room to get his church clothes and there was water going everywhere,” Tucker said.
Tucker said she called management to report the problem with the sewage line -- which it turns out -- also affected two of her neighbors. Tucker said she was told there was nothing they could do until Monday. Tucker took to Facebook Live to vent.
“So were sitting in my car, he's okay he doesn't have a worry in this world, but I'm waiting,” Tucker said.
The single mother, who has an eight-year-old autistic son with Crohn's Disease, didn't know what to do.
“We were definitely not going to have her sleep in the car, that was just never going to happen,” said Williams, Lighthouse Church of God & Christ.
Williams attends the same church as Tucker. When Williams saw the cell phone videos posted by Tucker showing sewage filling the tub, toilets and floors of her apartment, members the church came and got her.
“My sisters in Christ they are like my sisters. I can hold onto them when I can't hold onto nobody else because they help me all the time,” Tucker said.
A member of the church took tucker and her son to their home for the night. Williams says she called code compliance to report the problem, then shared the situation on the FOX4 Facebook page.
“It could be me. It could be me not having anywhere to go this could be happening to me, I couldn't sleep,” Williams said.
Two of the other affected families ended up staying with relatives.
The complex is trying to figure out if the line ruptured or is just clogged.
By the time FOX4 showed up on Monday, a code compliance officer had just completed a walk through and informed management that they needed to find the three affected families another place to stay or face fines.
Management is moving the affected tenants into other units at the complex, but those apartments are empty. Tucker lost everything and doesn't have renters insurance. Her church has set up a GoFundMe page. https://www.gofundme.com/318buiw