Arlington police say 18-year-old Donald Moses carjacked and robbed a woman at an Arlington ATM last month, and the incident was caught on surveillance video.
But his mother, Lily Moses, says he has always been a good kid.
Lily is in jail for a personal matter unrelated to what her son is accused of. She has no answer for her son's actions, but apologizes to the victim as she struggles to make sense of what happened.
"Tell the lady I deeply, deeply apologize, and we'll find out what's going on," said Lily.
U.S. marshals caught Donald in Georgia after someone who saw his face on TV called CrimeStoppers, and detectives went to see his mother.
"He showed me the pictures," said Jones. "He wanted to know which one of my sons it was."
"I see," said FOX 4's Shaun Rabb.
"But they knew who he was," said Lily. "They just wanted me to clearly identify him."
Hurricane Katrina brought Lily and her children to Dallas. She stayed, hoping Dallas would give her eight children a better chance than her native New Orleans.
"Something went wrong…and I don't know what went wrong, but I got to find out," said Lily.
She says what Donald is caught on tape doing is not like him.
"He hadn't been in trouble before then?" asked Rabb.
"No, good kid," said Lily. "Educated kid going to college, playing football, straight-A student…I don't know what happened."
It was last week when Arlington detectives and deputies came to see Lily about her Donald.
"They didn't gun him down," said Lily. "I just asked Arlington not to kill him."
"Is that what you said to the deputies when they came to see you?" said Rabb.
"Yeah," said Lily. "I just asked them to don't kill him."
Lily somehow hopes the victim, Christin Galla, who still has not talked about the ordeal, accepts her apology for the actions of her son.
"And tell them the other people, family, I apologize," she said. "I am so, so sorry. I apologize deeply, deeply. Real deeply."
Moses says she wants to speak with her son to find out just what he was thinking.