After Steve put it to the test, the company behind the product, Hampton Direct, released the following statement to FOX 4:
"We were surprised to hear of your experience. Our customers continually tell us they love My Fun Fish because, when used properly, it saves time and places less stress on fish. On a rare occasion, the tank requires several flushes with conditioned water to ensure a thorough cleaning. We have a 100 percent quality guarantee and will gladly send you a replacement unit or have a customer care representative walk you through proper use of this item."