A Mesquite mother says she is frustrated by lack of response by Dallas police after her son was hit by a car.
The driver helped the boy to some degree, but then took off without leaving her contact information.
Tamica Jones says she's been trying to file a report about the driver who hit her son, Philip, since Saturday night.
Not happy with what police told her over the phone, she went to them in person and still she says could not file a report.
Philip, 14, was hit while leaving the Highland Hills library as he was walking to his grandmother's home a little before 6 p.m. Saturday.
“The lady was coming real fast and I just paused and she hit me,” he said.
He was hit by a woman in a white SUV.
Instead of getting help at the fire station just yards from where she hit the eighth grader, Philip says the woman asked where he lived, put him in her vehicle, dropped him off at his grandmother's and did not leave contact information.
“When did you call 911 the first time?” FOX 4 asked Tamica.
“Uh, right after I got to Baylor,” she said.
But she was placed on hold for some time, and then the call disconnected.
She was at Baylor for six hours or so, and Philip was medicated, so his mother decided to go home to Mesquite.
She called 911 again and was told to go to a Dallas address and call 911 and wait for another officer. Instead, she went home.
So she called the south central substation Sunday morning. While it wasn’t a recording, the message was the same.
“Got on the phone, the officer said, ‘We can’t come to your residence because you’re in Mesquite,’” said Tamica.
So she got in her car and drove from Mesquite to the south central substation, in the area where her son was hit by the car.
What she says she was told when she went there is surprising.
“‘You’re gonna need to go to a Dallas residence, call 911 and once you do that, then a DPD officer will come out and give you another report,’” said Tamica. “So I was floored. I simply said, ‘Whatever,’ turned around and walked out.”
“How did that make you feel?” said FOX 4’s Shaun Rabb.
“Terrible,” said Tamica. “Like all of the bad press that I’ve heard about them, now I believe it…I felt like the situation could have been handled a whole lot better.”
An accident investigator should have been dispatched to interview the family at the hospital, but that first 911 call was placed on hold and then disconnected.
Police say they tried to take a report from Tamica when she came to the substation, but she was frustrated and didn't answer their questions.
Officials told FOX 4 on Friday that if something happens to you in Dallas and you live in an adjacent city, you have to come to a Dallas address to report the crime.