What seemed like ordinary letters turned out to be a slap in the face to two Fort Worth police officers' widows.
In the letter, the worker's comp company wished the fallen officers a "speedy recovery.”
Theresa Nava says the grieving process for her husband, Fort Worth Officer Hank Nava, who was killed in the line of duty, never ends. So she was surprised when she got a letter in the mail that was addressed to her husband, and then wished him to have a speedy recovery.
"Of course we would all wish he had a speedy recovery, but 10 years later, that's not gonna happen,” said Nava.
The letter was sent by Corvel Corporation, the California-based company that manages the workers comp claims by city employees.
Officer Nava was shot and killed while serving a warrant back in 2005.
"Those feelings start coming back and you do a lot of remembering, and so it just kind of sends a little salt to the wound, I guess,” said Theresa Nava.
The letter informed Theresa that her claim would be handled by a new company starting next week -- York Risk Management.
Karen Freeto-Rutherford, the widow of Fort Worth Officer Dwayne Freeto, got a similar letter.
Freeto was killed in the line of duty in 2006, when a drunk driver caused a fiery wreck.
"And then the very last sentence is what caught my attention,” said Freeto-Rutherford. "How do they not know that this is a death claim versus one of their injury claims"
The city's problems with Corvel came to a head in February, when a company representative came to the hospital and visited Officer Shane Drake, who was shot and wounded during a welfare check.
The city said the representative asked Officer Drake inflammatory and inappropriate questions.
The company apologized, and the city later dropped Corvel and went with York.
The Fort Worth Police Officers Association says this is exactly why Corvel was dropped.
"How do you not put safety measure in place in a computer system that would differentiate between death and, you know, people that are still alive and have injuries that they’re dealing with,” said Theresa Nava.
When FOX 4’s Brandon Todd called the California offices of Corvel to give them a chance to respond to this story and he was hung up on. His return calls were not answered.
Todd’s emails to Corvel's corporate offices and marketing offices were also not returned.