Issue resolved for AT&T customers calling 911

Several cities across the state and the nation experienced disruptions with 911 calls from AT&T wireless customers for several hours Monday night.

AT&T tweeted around 9:30 p.m. that the issue had been resolved.

When AT&T wireless customers called 911, many were getting busy tones or the phone just kept ringing.

AT&T customers were urged to dial the main line for their police department until the 911 issue was resolved.

The main concern was that dispatchers could not get an exact GPS location from callers. People who call the non-emergency line must tell dispatch their address or street intersection or landmark.

"If someone makes a 911 call and hangs up, our dispatch can pretty much grid where that 911 call came from," explained Donald English with the Wylie Police Department. "Unfortunately with our system now, because it's down, officers can't do that. So it's very important people stay on the line, talk to our dispatchers and give whatever location they can give us so people can respond."

It’s unclear what caused the outage. AT&T released the following statement to FOX4 before the issue was resolved:

"We are aware of a service issue affecting some calls to 911 for wireless customers and we're working to resolve it as quickly as possible. We apologize for this inconvenience."

The FCC chairman said their public safety staff is investigating the outage.

The 911 glitch affecting T-Mobile customers in Dallas is not related to this outage.

While the outage has been fixed, public officials say it's a perfect time to save the non-emergency number for your local police department.

Alternative Numbers

Addison: (469) 289-3270

Arlington: (817) 274-4444

Balch Springs: (972) 557-6000

Bedford: (817) 952-2127

Carrollton: (469) 289-2370

Cedar Hill, Duncanville & DeSoto: (972) 223-6111

Coppell: (972) 304-3610

Dallas: (214) 744-4444

Denton County: (940) 349-1600

Euless: (817) 685-1526

Farmers Branch: (469) 289-3270

Fort Worth: (817) 392-4222

Frisco: (972) 292-6010

Garland: (972) 485-4840

Grapevine: (817) 410-8127

Haltom City: (817) 281-1000

Highland Park: (214) 521-5000

Kaufman County: (469) 376-4500

Keller: (817) 743-4522

Little Elm: (940) 349-1600

Mansfield: (817) 473-0211

McKinney: (972) 547-2700

Midlothian: (972) 775-3333

Mineral Wells: (940) 328-7770

Navarro County: (903) 654-3001

North Richland Hills: (817) 281-1000

Plano: (972) 424-5678

Prosper: (972) 347-2226

Red Oak: (972) 723-9910

Richardson: (972) 744-4800

Rockwall County: (972) 204-7001

Rusk County: (903) 657-3581

Sherman: (903) 892-7290

Southlake: (817) 743-4522

The Colony: (972) 625-1887

University Park: (214) 363-3000

Weatherford: (817) 598-4300

Westlake: (817) 743-4522

Wylie: (972) 442-2222

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