Samsung sets up kiosks at DFW airport to exchange Note 7 phones

Brandon Todd reports.

Samsung reps are standing by at DFW airport in case travelers bring their potentially dangerous Galaxy Note 7.

Since it’s now illegal to bring Note 7 phones on flights, local and other major airports have set up kiosks to help customers return the recalled phones before getting to security checkpoints.

Samsung is hoping that any Note 7 customers have already gotten a refund or replacement by this point. But since the ban was just put in place a few days ago, the company is making the process at airports even easier.

Note 4 user Sean Williams wanted a Note 7 but travels on planes a lot.

"I didn't even have to learn it from the news. I learned it on the plane,” he said. “I think they have to do something because from a public perception standpoint, I mean I'm walking around and people are actually stopping me and asking about my Note phone."

First, there were heat and battery fires with the phones before it was finally recalled. Then, a recall was made on all the replacement phones. Finally, the company discontinued its sale. The flagship smartphone was banned completely from flights a short time later.

The tech giant said in a statement to FOX 4 that its phones can be exchanged in a "wide range of places, including at some of the most frequently visited airports around the country. But we urge all Galaxy Note7 owners to exchange their device or obtain a refund before they arrive at their airport."

Samsung is left asking its loyal customers to be patient.

"I don't assume that they're all gonna be like that, so I don't really wait. I just jump on it whenever I can,” said Samsung customer Faeth Torres.

“Now, I have no phone to go to. I'm not going to the iPhone, so I guess I'm just stuck with the Note 4 until they can hurry up and get the Note 8 out,” said Williams.


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